Privacy Policy

1. Introduction

IEZ Logistics LLC respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you request a quote, book auto-transport services, visit our website, communicate with us, or otherwise interact with our business in the United States.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

· Contact information, such as name, phone number, email address, and mailing address.

· Shipment information, such as pickup and delivery addresses, preferred dates, route details, and vehicle information.

· Service and transaction information, such as quotes requested, carrier assignment details, order status, payment-related records, and customer support history.

· Communications information, such as SMS messages, calls, emails, form submissions, and related records.

· Website and device information, such as IP address, browser type, device identifiers, pages visited, referring URLs, and basic analytics information.

3. How We Use Personal Information

We use personal information for legitimate business purposes, including to:

· Provide auto-transport quotes, scheduling, pickup, delivery, and customer support.

· Assign and coordinate with licensed motor carriers and drivers for your shipment.

· Send service-related communications, including quote confirmations, pickup windows, delivery ETAs, driver information, and shipment updates.

· Respond to inquiries, verify shipment details, prevent fraud, resolve disputes, and maintain business records.

· Improve our website, services, customer experience, safety, and operational efficiency.

· Comply with applicable laws, regulations, insurance requirements, legal process, and lawful requests.

We do not sell customer personal information for money.

4. SMS, Calls, and Email Communications

When you provide your phone number or request a quote, you agree that IEZ Logistics LLC may contact you by phone, SMS, or email regarding your quote, shipment, customer support, and related service updates. Message frequency may vary. Message and data rates may apply.

SMS opt-out: You may reply STOP at any time to stop receiving SMS messages. You may reply HELP for assistance. Opting out of SMS may affect our ability to send real-time shipment updates, but we may still contact you as permitted by law for service, safety, legal, or transactional purposes.

5. How We Share Personal Information

We may share personal information only as needed to operate our business and provide services, including with:

· Licensed carriers, drivers, dispatchers, brokers, and logistics partners involved in arranging or completing your shipment.

· Technology, communications, payment, website, analytics, customer support, and administrative service providers.

· Insurance providers, legal advisors, regulators, law enforcement, courts, or other parties when required or permitted by law.

· Successors or assigns in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

We do not share customer information with advertisers for their independent marketing purposes.

6. Cookies and Website Analytics

Our website may use cookies, pixels, log files, and similar technologies to operate the site, understand visitor activity, improve performance, prevent abuse, and evaluate marketing effectiveness. You can adjust cookie preferences through your browser settings, but some website features may not work properly if cookies are disabled.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, manage customer relationships, maintain business and tax records, resolve disputes, prevent fraud, comply with legal obligations, and enforce agreements. Retention periods may vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights to request access to personal information we maintain about you, request correction of inaccurate information, request deletion of certain information, receive a copy of certain information, or opt out of certain uses or disclosures. We will not discriminate against you for exercising privacy rights.

To submit a privacy request, contact us using the information in the “Contact Us” section below. We may need to verify your identity before processing a request. Authorized agents may submit requests where permitted by applicable law.

10. U.S. State Privacy Rights

IEZ Logistics LLC is registered in New York and provides services to customers across the United States. Some U.S. states have privacy laws that may give residents additional rights depending on the customer’s state of residence, the type and amount of personal information processed, and whether legal applicability thresholds are met.

Where applicable, these rights may include the right to request access, correction, deletion, portability, or opt-out of certain uses or disclosures of personal information. IEZ Logistics LLC does not sell customer personal information for money. If a state privacy law applies to our operations, we will respond to verified privacy requests as required by that law.

11. Children’s Privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be identified by a revised effective date, and changes will be posted on our website or otherwise made available as required by law.

13. Contact Us

IEZ Logistics LLC
Email: sales@iezlogisticsllc.com
Phone: 518-991-4653
Website: https://iezlogisticsllc.com